Master the Leading Cloud Platform for IT Service Management
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Become an expert in ServiceNow modules.
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Comprehensive learning path in ITIL, HR, and Customer Service Management.
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Cover configuration to implementation with hands-on practice.
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Handle real-world ITSM challenges.
India’s Leading ServiceNow Training Provider, ensuring understanding of theoretical and practical aspects with hands-on approach.
Unlock Your ServiceNow Potential: Enroll Today!
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Why Join this Program?
Why Choose This ServiceNow Course?
This ServiceNow course provides a full spectrum of knowledge in IT service management, covering modules like ITIL, HR, and CSM, with practical application and real-world case studies. ServiceNow is the leader in cloud-based IT service management, transforming how companies handle IT processes.
Key Features
ServiceNow Modules
In-depth coverage of ITSM and other key ServiceNow modules.
Real-Time Projects
Real-time project experience with live instances.
Experienced Trainers
Experienced trainers from the ITSM industry.
24/7 Access
24/7 access to training resources and lab environments.
Career Support
Resume and portfolio building to support your career journey.
Post-Course Support
Post-course support for job placement and interviews.
The Advantage of the Certification Program
Get Your ServiceNow Course Certificate
- Get a globally recognized certificate upon completion.
- Validate your ServiceNow expertise for job readiness.
- Stand out with a certification from Gyansetu.
Get Ahead Through Real-Time Training
- Work directly in a ServiceNow instance for hands-on learning.
- Learn how to configure, implement, and support the ServiceNow modules.
- Participate in live projects that mimic real business scenarios.
About the Online ServiceNow Course
Take this course online and get the flexibility to learn from anywhere. The course provides access to a live ServiceNow instance, practical modules, and dedicated support from trainers. Learn at your own pace with recorded sessions available for future reference.
Why Become a ServiceNow Expert?
Becoming a ServiceNow expert offers several advantages.
- High demand for ServiceNow professionals globally
- ServiceNow is used by more than 80% of the Fortune 500 companies
- ServiceNow consultants enjoy high salaries and opportunities for career growth
- Mastery of ServiceNow opens up roles in ITSM, DevOps, HRSD, and CSM
What Will You Learn in This ServiceNow Course?
This ServiceNow course will equip you with essential skills for IT service management.
- Basics and advanced features of ServiceNow
- Configuration of ServiceNow instances for IT service management
- Hands-on experience with ITIL and HRSD modules
- Integrating ServiceNow with other IT systems and platforms
- Creating and managing custom applications in ServiceNow
- Managing IT workflows, incidents, and requests
What Are the Job Roles After This Course?
ServiceNow Consultant
Provide expert advice and implementation services for ServiceNow solutions.
IT Service Management Consultant
Specialize in managing IT services using ServiceNow.
ServiceNow Administrator
Manage and maintain ServiceNow instances.
ITSM Developer
Develop and customize ITSM solutions using ServiceNow.
HR Service Delivery Consultant
Implement and optimize HR service delivery processes in ServiceNow.
ServiceNow Implementation Specialist
Focus on the implementation of ServiceNow solutions.
Full Learning Path with Curriculum
- What is IT Service Management?
- Overview of ServiceNow as a cloud platform
- Introduction to ITIL & its relation to ServiceNow
- ServiceNow architecture and ecosystem
- Navigating the ServiceNow interface
- ServiceNow instance setup & management
- Configuring users, groups, roles, and ACLs
- Application and module creation
- Using update sets for configuration migration
- Personalizing forms and lists
- Creating, assigning, and resolving incidents
- Configuring workflows for the incident lifecycle
- Problem identification and root cause analysis
- Problem workflows and reports
- SLA (Service Level Agreement) handling
- Types of change requests and approval flows
- Change Advisory Board (CAB) setup
- Creating releases and managing deployments
- Emergency change workflows
- Integrating change with incident/problem
- Creating a knowledge base
- Article lifecycle and approval processes
- Creating and managing service catalog items
- Request fulfillment workflows
- Reporting on knowledge and requesting data
- Configuration Management Database (CMDB) overview
- Adding and relating CI (Configuration Items)
- Asset lifecycle management
- Auto-discovery tools & integrations
- CMDB health and auditing
- Introduction to JavaScript in ServiceNow
- Business rules, client scripts, UI policies/actions
- GlideRecord, GlideForm, GlideAjax
- Script includes background scripts
- Best practices in ServiceNow scripting
- Traditional workflows vs Flow Designer
- Creating and customizing workflows
- Triggers, actions, and approvals
- Managing flow executions and errors
- Automating ticket escalations
- REST and SOAP web services
- MID Server setup and usage
- IntegrationHub basics
- Scheduled jobs and automated tasks
- Data import/export and transformation maps
- Project 1: End-to-end Incident to Change Management
- Project 2: Build a Custom Catalog with Automation
- Resume building and ServiceNow interview Q&A
- Mock interviews and job role targeting
- Access to STS Digital internship opportunities
Comparison – ServiceNow Course
| Feature | Digi Edu Learning  |
Other Institutes  |
|---|---|---|
| Live Admin + Developer Modules |  Covers both roles in-depth |
Focus on basic administration |
| Hands-on Instance Access | Full-time access with support |
Limited time access only |
| Real-Time Projects | Aligned with real company use |
Only theoretical tasks |
| Integration Practice | API, MID, IntegrationHub |
Rarely included |
| Scripting Modules | Client & Server scripting both |
Minimal or skipped entirely |
| Placement & Internship Support | With STS Digital Solutions |
No structured support |
